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Digital customer interaction: how to create trust, security and a feeling of proximity?
Nov 04, 11:00
-Nov 04, 12:00
(UTC+01:00) Europe/PragueJoin this online session to find out new trends and revolutionary ways in sales management.
4 November 2021
11:00 – 12:00
Online with xitee
What is the impact of covid-19 on the sales process and what do customers expect now? How to provide personalised and trusted consultancy online? How to close the valid contract immediately during the online meeting?
These questions and more will be answered from the legal, IT and security point of view.
Topics:
- Customer Experience: How customer behavior has or has not changed as a result of Covid-19…?
- Combining analogue and digital processes – how to do it safely and efficiently?
- What TEAMS, Zoom and Co. can’t do!
- Consequences of the discontinuation of the Privacy Shield.
- GDPR compliance in the context of online processes
- Electronic signature – simple, advanced and qualified
- Integration of existing enterprise applications, such as CRM or ERP, with a virtual branch office